Unifying Council Commerce

The Future of Councils

Against a backdrop of increasing demand for services, rapid technology change and budgetary pressures, councils are increasingly reconsidering traditional business models. They recognise that to anticipate and respond to changing community needs effectively, they must adopt an agile, customer-centric service delivery model.

Your organisation’s future success will depend on your ability to think differently about your operating model, structure, systems and processes. Councils must adopt a digital culture that allows them to respond to changing community expectations, drive innovation and support continuous improvement.

In this complex and uncertain environment, the winners will be those organisations that unite their people, processes and technology to create a future-focused, agile business that responds to our changing world.


Fast Track Your Digital Initiatives


Council operations are inherently complex – Xetta captures and centralises all financial information across your organisation. It allows customers to make payments 24/7 and supports real-time processing and visibility of in-person, credit card, direct debit, international, scheduled and pay-later options.

Xetta is a powerful commerce platform that will allow you to align changing expectations with evolving organisational capability. Tailored to reflect the uniqueness and diversity of your business, it integrates with your core business systems to simplify workflows, expand payment capability, streamline reconciliation, reduce security and compliance risk, and provide valuable reporting and analytics.

Seamless integration with your existing payment channels means that manual daily uploads are a thing of the past, while pre-filled smart forms provide payees with validated information, removing the need for manual data entry and reducing errors and administration.

Digital Transformation That Delivers


Accept real-time and scheduled payments, via a range of established and emerging payment methods.


Development & Planning

Receive and manage building applications, requests and payments online 24/7.


Events & Building Hire

Create paid and no-cost events and accept registrations and payments to hire council facilities.



Manage registrations, renewals and fines for animals, libraries, waste management and more.


Customer Portal

Allow payees to make and schedule payments, track history and reprint receipts.


Digital Wallet

Support fast and simple payments using securely stored payment information.


Multiple Options

Provide choice and flexibility via a range of established and emerging payment methods.


Integrate Refunds

Process refunds quickly and easily, without storing payee account details.

Want to find out more?

Be supported by our best-in-class commerce platform