Councils
Unifying Council Commerce
The Future of Councils
Against a backdrop of increasing demand for services, rapid technology change and budgetary pressures, councils are increasingly reconsidering traditional business models. They recognise that to anticipate and respond to changing community needs effectively, they must adopt an agile, customer-centric service delivery model.
Your organisation’s future success will depend on your ability to think differently about your operating model, structure, systems and processes. Councils must adopt a digital culture that allows them to respond to changing community expectations, drive innovation and support continuous improvement.
In this complex and uncertain environment, the winners will be those organisations that unite their people, processes and technology to create a future-focused, agile business that responds to our changing world.
Fast Track Your Digital Initiatives
Council operations are inherently complex – Xetta captures and centralises all financial information across your organisation. It allows customers to make payments 24/7 and supports real-time processing and visibility of in-person, credit card, direct debit, international, scheduled and pay-later options.
Xetta is a powerful commerce platform that will allow you to align changing expectations with evolving organisational capability. Tailored to reflect the uniqueness and diversity of your business, it integrates with your core business systems to simplify workflows, expand payment capability, streamline reconciliation, reduce security and compliance risk, and provide valuable reporting and analytics.
Seamless integration with your existing payment channels means that manual daily uploads are a thing of the past, while pre-filled smart forms provide payees with validated information, removing the need for manual data entry and reducing errors and administration.
Digital Transformation That Delivers
Rates
Accept real-time and scheduled payments, via a range of established and emerging payment methods.
Development & Planning
Receive and manage building applications, requests and payments online 24/7.
Events & Building Hire
Create paid and no-cost events and accept registrations and payments to hire council facilities.
Permits
Manage registrations, renewals and fines for animals, libraries, waste management and more.
Customer Portal
Allow payees to make and schedule payments, track history and reprint receipts.
Digital Wallet
Support fast and simple payments using securely stored payment information.
Multiple Options
Provide choice and flexibility via a range of established and emerging payment methods.
Integrate Refunds
Process refunds quickly and easily, without storing payee account details.
Victoria University
The Xetta team have demonstrated a genuine desire to understand our business. Their knowledge of the higher education sector is extensive, but, importantly, they respect that each organisation – and often, the departments within them – operate differently. They’re willing to develop partnerships with other vendors and configure and customise the platform to ensure it supports us with running our business our way.
Michael Lapolla -
Director, Strategic Financial Solutions and Processing
Mornington Peninsula Shire
The introduction of Xetta as our commerce platform ensures a simpler and easier experience for the customer, and a more refined and streamlined process for the Shire staff to receive payments and perform refunds. Application completion times across many of the units have been reduced – one team is estimated to save 50-60 hours a week thanks to the digitised smart forms. Our customers are also responding in a much shorter time.
Bulent Oz -
Financial Controller
Curtin University
Xetta has allowed us to transform the way we manage payments across Curtin University. Campus operations are inherently complex – the team at Nelnet International have worked with us to create a solution that gives us complete oversight and simplified reconciliation of everything from tuition payments to administrative and library services, parking, events, donations and more. As a long-standing partner, they understand our business and work alongside us to continue to evolve the product.
Philip Thomas -
Director of Finance and Disruption
National University of Singapore
The National University of Singapore (NUS) is proud to partner with Nelnet International in its e-commerce journey for the benefit of its student community. Nelnet International with its wealth of experience in providing end-to-end e-commerce solutions to many Australian universities, with its Xetta solution, is willing to listen, to enhance its product and to accommodate many business requirements that are unique to NUS. We foresee that the NUS partnership with Nelnet International will continue to grow.
Jude Ang -
Director