THE FUTURE OF COUNCILS
Against a backdrop of increasing demand for services, rapid technology change and budgetary pressures, councils are increasingly reconsidering traditional business models. They recognise that to anticipate and respond to changing community needs effectively, they must adopt an agile, customer-centric service delivery model.
Your organisation’s future success will depend on your ability to think differently about your operating model, structure, systems and processes. Councils must adopt a digital culture that allows them to respond to changing community expectations, drive innovation and support continuous improvement.
In this complex and uncertain environment, the winners will be those organisations that unite their people, processes and technology to create a future-focused, agile business that responds to our changing world.
UNIFYING COUNCIL COMMERCE
Xetta is a powerful commerce platform that will allow you to align changing expectations with evolving organisational capability. Tailored to reflect the uniqueness and diversity of your business, it integrates with your core business systems to simplify workflows, expand payment capability, streamline reconciliation, reduce security and compliance risk, and provide valuable reporting and analytics.
Council operations are inherently complex – Xetta captures and centralises all financial information across your organisation. It allows customers to make payments 24/7 and supports real-time processing and visibility of in-person, credit card, direct debit, international, scheduled and pay-later options.
Seamless integration with your existing payment channels means that manual daily uploads are a thing of the past, while pre-filled smart forms provide payees with validated information, removing the need for manual data entry and reducing errors and administration.