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In these uncertain times, having an established and integrated approach to managing refunds is vital. For many organisations, refunds are a time-consuming manual task that requires employees to match data from multiple systems and...

What is PCI DSS compliance?  The PCI DSS (Payment Card Industry Data Security Standard) is a set of requirements that all entities that store, process, or transmit payment card information must comply with.   It was launched in 2006...

The way we pay has been markedly changed by the COVID-19 pandemic, with the rapid evolution of payments technology and preferences during 2020 smashing all projections.  The 2021 Global Payments Report by fintech company FIS Global predicts...

As healthcare systems globally reel from the devastating impact of COVID-19, their immediate focus is on responding to this unprecedented health crisis. However, the coronavirus pandemic has also caused health leaders and organisations to consider what...

Several recent high-profile cyber attacks have put cybersecurity front and centre for businesses in all sectors. Australians are using digital services in record numbers; the COVID-19 pandemic

The way in which education is delivered and managed is changing rapidly – driven by technology, innovation and the digital economy. Universities must align their operations and educational offerings to the evolving expectations of students,

What is an agile organisation? An agile organisation is one that is quick at responding to changes in its environment. McKinsey describes an agile organisation as “a network of teams within a people-centred culture that operates in rapid

As organisations evaluate their operations in the wake of COVID-19 restrictions and evolving organisational, customer and technology priorities, keeping payment compliance top of mind is critical. Ensuring your payment

What is business transformation? Deloitte describes business transformation as “the opportunity to rethink your business and operating model to deliver breakthrough

Councils are reconsidering traditional business models. They’re under pressure to become more efficient and cost-effective while delivering services in a way